Contact us
Our helpful UK based support team are here to help
Our standard working hours are from Monday to Thursday 08:30 to 17:00 and Friday 08.30 to 13.30 (excluding bank holidays).
There are several ways you can contact us:
By phone: 0330 400 4444 By email: admin@opal-utilities.com Write to: Opal Utilities Ltd, PO Box 818, Harrogate, HG1 9XE
You can also log in to your Opal Utilities account at www.enfiniti.net/ and this will take you directly to where you can submit a reading, request a copy invoice or download an account statement.
Please note: our calls may be recorded for quality and monitoring purposes.
In an emergency
Call 0800 111 999
Please do not call Opal in the event of a gas leak.
If you smell gas, please contact the gas emergency team immediately on 0800 111999. An Engineer from the Network will attend within the hour and will assess what the issue is at that time.
Whilst waiting for the engineer please:
Do not turn off your natural gas at the meter. Only a qualified professional should do this
Do not try to find or repair the leak yourself
Do not use any electrical appliances, including cell phones, as they can create sparks that could ignite natural gas
Do not smoke cigarettes or cigars (including e-cigarettes and vapes) as these can also create sparks that could ignite natural gas