Privacy Policy
Terms and Conditions
Website disclaimer
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Opal Utilities Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Opal Utilities Ltd’ or ‘Opal’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 23 Victoria Avenue, Harrogate, North Yorkshire, HG1 5RD. Our company registration number is 03242056 in England and Wales. The term ‘you’ refers to the user or viewer of our website.
The information contained in this website is for general information purposes only. The information is provided by Opal Utilities Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
From time to time through this website you may be able to link to other websites which are not under the control of Opal Utilities Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We have no responsibility for the content of the linked websites.
Every effort is made to keep the website up and running smoothly. However, Opal Utilities Ltd take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues within or beyond our control.
Terms and Conditions
Privacy Policy
Data Protection/GDPR complaints
If you believe Opal has breached GDPR regulations regarding your information then in the first instance, please email details to admin@opal-utilities.com. Please state the nature of the alleged breach including: parties involved, dates, times etc. We will acknowledge your complaint within 48 working hours and commence an investigation.
Alternatively, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
Treating all customers fairly
At Opal, we’re committed to upholding the highest of standards with our customers. Our overall objective is to treat our customers fairly and we demonstrate this by being professional, honest and transparent at all times. We ensure that the information we provide is clear, accurate and easy to understand.
The energy regulator, Ofgem has put in place a set of standards to protect micro business customers. You can see this fully detailed here.
We hope that our customers will be fully satisfied with Opal’s service at all times. However, we do understand that very occasionally there may be times where we fall short of your expectations. In these circumstances, we will endeavour to put things right as quickly as possible and resolve any issue to your complete satisfaction. If you do have a problem which you wish to formally escalate then please contact us as soon as possible by clicking the link below.